You are advised to read this section thoroughly to identify the reason that causes the error message. You can easily fix the error yet finding out the root cause may take time to follow the troubleshooting steps accordingly. Hence, analyze the factors that lead to the error messages with Ubisoft on Windows 10 as discussed below.
How to Fix Ubisoft Connect Not Working on Windows 10 Method 1: Restart PC Method 2: Restart Your Router Method 3: Close Background Processes Method 4: Run Network Troubleshooter Method 5: Troubleshoot ipconfig Through Command Prompt Method 6: Remove Winsock Catalog Entries Method 7: Run SFC and DISM Scans Method 8: Disable VPN Method 9: Disable IPV6 Method 10: Change DNS Server Address Method 11: Change Data & Time Format Method 12: Update or Rollback Network Drivers Method 13: Reset the hosts file Method 14: Update Windows Method 15: Perform Network Reset Method 16: Contact Ubisoft Support
Network Issues: If you have any interruptions in your network connection or network settings, you may face the said problem. There are plenty of ways to troubleshoot network settings, as discussed in the article. Incompatible programs: An executable file in ProgramData may cause Ubisoft Service Is Currently Unavailable error message. Try deleting it and closing all unwanted applications and programs running in the background to fix the same. Date & Time Settings: Many online gaming servers depend on the perfect date and timing settings, especially if they are worldwide in operation. If you have an incorrect date and time setting, you will face the error. IPv6 Incompatibility Issues: If you use Internet Protocol Version 6 enabled on your PC, you may face the said problem. To fix it, disable the protocol temporarily and check if this works.
Here are a few troubleshooting methods to fix the error message. Follow them to attain the best results.
Before trying the rest of the methods, you are advised to reboot your system by following the given steps.
Restarting the router will re-initiate the network connectivity, and few users have reported that all the changes marked in the configuration settings will be effective in action when you restart the router. Therefore, follow the below-mentioned steps to restart your router.
Now, disconnect your Router power cable and wait until the power is entirely drained from the capacitors.
Wait until the network connection is re-established and try signing in again. Also Read: Fix Computers Not Showing Up on Network in Windows 10
There may be plenty of applications that run in the background. This will increase the CPU and memory space, thereby affecting the performance of the system. Follow the below-mentioned steps to close the background tasks.
Running the Network Adapter Troubleshooter will resolve any glitches in the Ethernet connection, thus resolving the Uplay not available error. This method is applicable not only for Windows 7 but also for Windows 7 & 8.1.
Select Network Adapter troubleshooter and click on Run the troubleshooter button shown highlighted.
Wait for the troubleshooter to detect and fix the problem. Once the process is complete, follow on-screen instructions and restart your PC. Also Read: Fix Windows could not automatically detect this Network’s Proxy settings
Still, if you face Uplay not available error even after running the Network troubleshooter, this indicates you have network conflicts. You can fix Ubisoft connect not working issue by using a few commands as instructed below.
Winsock enables your OS to set a TCP/IP connection whenever you connect to the network. Yet, several entries are created for established connections leading to Uplay not available error. You can clear them by using the below-discussed instructions.
Wait for the notification on Winsock reset and check if Ubisoft connect not working issue is resolved. Also Read: Fix Ethernet Doesn’t Have a Valid IP Configuration Error
Windows 10 users can automatically scan and repair their system files by running System File Checker (SFC) and DISM Scans. In addition, it is a built-in tool that lets the user delete files and fix the error message. Then, follow the below-mentioned steps to implement the same.
Note: A system scan will be initiated and it will take a couple of minutes to finish. Meanwhile, you can continue performing other activities but be mindful of not accidentally closing the window. After completing the scan, it will show either of these messages:
Windows Resource Protection did not find any integrity violations. Windows Resource Protection could not perform the requested operation. Windows Resource Protection found corrupt files and successfully repaired them. Windows Resource Protection found corrupt files but was unable to fix some of them.
Check if Ubisoft connect not working issue persists or not. Also Read: What is a VPN and how it works?
Although IPv6 has added advantages over IPv4, there are a few limitations to it. However, when your system does not adapt IPv6 protocol, then you will face Uplay not available error. Hence, you are advised to disable IPv6 as instructed below. Note: Here, steps are demonstrated for a Wi-Fi connection. If you are using an Ethernet connection, choose the settings accordingly.
Finally, click on OK to save the changes and check if the issue is resolved. Note: If you use multiple network connections, then follow the given steps:
Likewise, disable all the additional connections except the one you are using and check if Uplay not available issue is resolved.
IPv4 address has larger packets, and hence your network connection will be stabilized when you change them. Therefore, follow the below-mentioned steps to change the IPv4 address to fix Ubisoft connect not working issue.
5: Under This connection uses the following items: list, locate and click Internet Protocol Version 4 (TCP/IPv4).
Here, select Use the following DNS server addresses: option and enter the following: Preferred DNS server: 8.8.8.8 Alternate DNS server: 8.8.4.4
Click on OK to save changes. Also Read: Fix The content can’t be displayed because the S/MIME control isn’t available
To avoid Ubisoft connect not working error, try to match the online internet server timings with your PC settings. It is very simple and here is how to do it.
Open the best results and click on Change date, time, or number formats under Clock and Region as shown.
Here, check the Format is set to your geographic location and ensure if the Date and time formats are set to the correct settings as shown.
If the current drivers in your system are incompatible or outdated with the game files, then you may face Ubisoft connect not working issues. Therefore, you are advised to update your device and drivers to prevent Uplay not available problem. Option 1: Update Driver
Right-click on your wireless network driver (e.g. Qualcomm Atheros QCA9377 Wireless Network Adapter) and select Update driver, as depicted below.
Next, click on Search automatically for drivers to automatically download and install the best available driver.
5A. Now, the drivers will update and install to the latest version, if they are not updated. 5B. If they are already in an updated stage, the message saying The best drivers for your device are already installed will be shown.
Click on the Close button to exit the window and restart your PC. Check if you have a fixed Ubisoft connect not working on Windows 10. Option 2: Roll Back Driver Updates
Right-click on the Wi-Fi driver (e.g. Intel(R) Dual Band Wireless-AC 3168) and select Properties, as depicted.
Switch to the Driver tab and select Roll Back Driver, as highlighted. Note: If the option to Roll Back Driver is greyed out, it indicates that your computer does not have the pre-installed driver files or it has never been updated.
Provide your reason for Why are you rolling back? in Driver Package rollback. Then, click on Yes, as illustrated below.
Many times game host files get affected during bad networking especially for online games and launcher connectivity. If you’re facing Ubisoft connect not working issue, then the host files of the system might be affected, and here’s how you can reset it:
After updating Windows, check if Uplay not available error persists or not. Also Read: How to Fix Origin Error 9:0 in Windows 10
If you did not attain any fix for Ubisoft connect not working issue by any of these methods, then try resetting the network settings as discussed below to fix Uplay not available error.
The last method to fix Uplay not available error is to seek help from Ubisoft Support Team. Go to the Support page and search for your error.
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We hope that this guide was helpful, and you could fix Ubisoft connect not working issue. Let us know which method worked for you the best. Also, if you have any queries/suggestions regarding this article, then feel free to drop them in the comments section.
